Terms
& Conditions
Privacy Policy
www.trekuttaranchal.com is an
online travel web site that offers online hotel reservations, tours and
travel services in India . We are headquartered in New Delhi, India. Find
our contact information on Contact page.
www.trekuttaranchal.com is
committed to protect your privacy in accordance with highest protection and
secrecy standards.
www.trekuttaranchal.com
collects your information for following purposes.
• For payment through credit card.
• Newsletter Subscription
We use this information for securing payments. The data
we collect is used to send travel and vacation offers suited for your region
and travel season. This information is never given to any third party
vendor.
Links on the
www.trekuttaranchal.com may
lead you to third party sites that provide information on various related
subjects. Note that
www.trekuttaranchal.com has no
responsibility for the information that you provide to these sites.
It is often noted that minors provide information about
their guardian credit cards and details. Though we have numerous steps to
check secure payment, still if you find minors indulging in such activity;
you are advised to unsubscribe to our services.
www.trekuttaranchal.com cannot
be held responsible for lapses in security caused by third party access to
information as a result of your failure to keep your personal information
safe. Please inform us immediately if there is any unauthorized use of your
account by any other internet user or any other breach of user security.
www.trekuttaranchal.com will
only disclose your information if any state government or law of local
country asks us. This holds valid only if you have criminal case in any
country and authorities of that country demand information from us through
written request.
www.trekuttaranchal.com may
change these policies anytime. In case of major changes, you will be
informed through email. You then have choice to amend or remove your
information from our site.
Disclaimer
www.trekuttaranchal.com
offers
online hotel reservations, tour and travel services for India and its
neighboring countries. You can choose services like packaged tours, vacation
offers, airline reservations, car rentals etc. All the booking made through
www.trekuttaranchal.com are
forwarded to our parent travel company which is a Registered Member
of Indian Association of Tour Operators (IATO).
www.trekuttaranchal.com can
also arrange for neighboring countries Hotel Bookings (in Nepal, Bhutan, Sri
Lanka & Maldives). We have a dedicated, multilingual team of highly trained
reservation specialist and we guarantee you personal and efficient service
to assist with any enquiries.
All the reservations, amendments and cancellations will be made by parent
company and its online systems which we ensure are safe and secure.
User Obligations
- You must be 18 years old and legally authorized to supply Information.
- You must acknowledge all the financial transactions under your name and
account.
- The Site must not be used for speculative, false or fraudulent bookings.
- Punching information that is threatening, pornographic or racist is
prohibited.
- The content of the site is developed by serious effort and any attempt to
duplicate content, itineraries, graphics etc for commercial purpose is
punishable under copyright laws.
- The content can be used only on special permission from
www.trekuttaranchal.com and
should be intended for non-commercial use only.
- Providing wrong credit card information can cause delays in reservations,
so you are requested to verify the serial and credit limit of your card.
- You may subscribe to
www.trekuttaranchal.com
newsletter, which will be sent to your email address and will include news,
information and promotional offers.
Policy Regarding Cancellation / NO SHOW / EARLY DEPARTURE
In the event of cancellation of tour / travel services -
due to any avoidable / unavoidable reason / s - we must be informed in
writing. Cancellation charges would be effective from the date we receive
advice in writing and cancellation charges would be as follow-
- Before 45 days - 5% of the total tour / service cost + actual
charges
- From 45 days to 15 days - 10% of the total tour / service cost +
actual charges
- From 15 days to 07 days - 15% of the total tour / service cost +
actual charges
- From 07 days to 02 days (48 hrs) - 20% of the total tour / service cost +
actual charges (will apply-
may attract Hotel Discretionary Policy)
- From 48 hours to arrival - 50% of the total tour / service cost +
actual charges (will apply - may
attract Hotel Discretionary Policy)
- Less than 48 hours or NO SHOW - NO REFUND (will apply - may attract
Hotel Discretionary Policy)
- All reservations will be confirmed subject to advance payment and
subject to advising us dates of
travel with number of travelers.
There is a 3% processing fee for all cancellations. No refunds will be
allowed after check-in. Some hotels have different cancellation policy. A
cancellation fee may be charged if you decide to cancel.
In case of Special Train Journey and peak season hotel bookings a separate
cancellation policy is applicable (which would be advised as and when
required).
In case you cancel the trip after commencement, refund would be restricted
to a limited amount, which too would depend on the amount that we would be
able to recover from the hoteliers/contractors we patronize. For unused
hotel accommodation, chartered transportation & missed meals etc. we do not
bear any responsibility to refund.
Refund
In regard to refund of unused / unutilized services
(which are paid for and cancelled in advance) the refund amount would be
worked out on the basis of cancellation policy as described above and the
money would be accordingly refunded to the person who has made the payment
to us. Please note that the refund process may take 2 - 4 weeks due to
banking procedures. If the refund is made to the credit card account OR to
Bank account, the bank charges would be debited from the refund amount.
Our liabilities & limitations:
Please note that after the finalization of the Tour/
service Cost, if there are any Hike in entrance fees of monuments / museums,
Taxes, fuel cost or guide charges - by Govt. of India, the same would be
charged as extra.
M/s. Mountain Adventures Tours act only in the
capacity of agent for the hotels, airlines, transporters, railways &
contractors providing other services & all exchange orders, receipts.
Not included in the tour price unless
specified
Airfares, visa and passport costs, Airport departure tax, single
supplements, tips to guides, porters, drivers etc., items of a personal
nature, alcoholic and soft drinks, phone calls, additional tours, laundry,
excess baggage. Costs associated with any delays or postponements outside
the direct control of Responsible Adventures.
Note: all meals supplied on trek, while in big cities, B&B
only. These info. are detailed in the trip program / dossiers.
Your health and fitness
It is expected all members of the group will be moderately fit and can walk
5 – 8 hrs daily. You should see your dentist and check with your doctor
about necessary inoculations, some of which need 2 months to become
effective. Pre existing medical conditions must be stated honestly on the
Medical Statement & Information Form and returned to Mountain Adventures
Company with the Booking Form and deposit.
Cancellation by us
If minimum numbers to operate are not reached, we reserve the right to
cancel the tour and advise you of this no later than 28 days before
departure. We will refund all payments made to us (minus nominal banking
charges) but will not be liable for any claims made by you or for additional
costs incurred by you.
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