www.trekuttaranchal.com is an online travel web site that offers online hotel reservations, tours and travel services in India . We are headquartered in New Delhi, India. Find our contact information on Contact page.

www.trekuttaranchal.com is committed to protect your privacy in accordance with highest protection and secrecy standards.

www.trekuttaranchal.com collects your information for following purposes.
•  For payment through credit card.
•  Newsletter Subscription

We use this information for securing payments. The data we collect is used to send travel and vacation offers suited for your region and travel season. This information is never given to any third party vendor.

Links on the www.trekuttaranchal.com may lead you to third party sites that provide information on various related subjects. Note that www.trekuttaranchal.com has no responsibility for the information that you provide to these sites.

It is often noted that minors provide information about their guardian credit cards and details. Though we have numerous steps to check secure payment, still if you find minors indulging in such activity; you are advised to unsubscribe to our services.

www.trekuttaranchal.com cannot be held responsible for lapses in security caused by third party access to information as a result of your failure to keep your personal information safe. Please inform us immediately if there is any unauthorized use of your account by any other internet user or any other breach of user security.

www.trekuttaranchal.com will only disclose your information if any state government or law of local country asks us. This holds valid only if you have criminal case in any country and authorities of that country demand information from us through written request.

www.trekuttaranchal.com may change these policies anytime. In case of major changes, you will be informed through email. You then have choice to amend or remove your information from our site.

Disclaimer

www.trekuttaranchal.com offers online hotel reservations, tour and travel services for India and its neighboring countries. You can choose services like packaged tours, vacation offers, airline reservations, car rentals etc. All the booking made through www.trekuttaranchal.com are forwarded to our parent travel company which is a Registered Member of Indian Association of Tour Operators (IATO). www.trekuttaranchal.com can also arrange for neighboring countries Hotel Bookings (in Nepal, Bhutan, Sri Lanka & Maldives). We have a dedicated, multilingual team of highly trained reservation specialist and we guarantee you personal and efficient service to assist with any enquiries.

All the reservations, amendments and cancellations will be made by parent company and its online systems which we ensure are safe and secure.

User Obligations

- You must be 18 years old and legally authorized to supply Information.
- You must acknowledge all the financial transactions under your name and account.
- The Site must not be used for speculative, false or fraudulent bookings.
- Punching information that is threatening, pornographic or racist is prohibited.
- The content of the site is developed by serious effort and any attempt to duplicate content, itineraries, graphics etc for commercial purpose is punishable under copyright laws.
- The content can be used only on special permission from www.trekuttaranchal.com and should be intended for non-commercial use only.
- Providing wrong credit card information can cause delays in reservations, so you are requested to verify the serial and credit limit of your card.
- You may subscribe to www.trekuttaranchal.com newsletter, which will be sent to your email address and will include news, information and promotional offers.

Policy Regarding Cancellation / NO SHOW / EARLY DEPARTURE

In the event of cancellation of tour / travel services - due to any avoidable / unavoidable reason / s - we must be informed in writing. Cancellation charges would be effective from the date we receive advice in writing and cancellation charges would be as follow-

-  Before 45 days - 5% of the total tour / service cost + actual charges
-  From 45 days to 15 days - 10% of the total tour / service cost + actual charges
-  From 15 days to 07 days - 15% of the total tour / service cost + actual charges
- From 07 days to 02 days (48 hrs) - 20% of the total tour / service cost + actual charges (will apply-
  may attract Hotel Discretionary Policy)
-  From 48 hours to arrival - 50% of the total tour / service cost + actual charges (will apply - may
   attract Hotel Discretionary Policy)
-  Less than 48 hours or NO SHOW - NO REFUND (will apply - may attract Hotel Discretionary Policy)
-  All reservations will be confirmed subject to advance payment and subject to advising us dates of
    travel with number of travelers.

There is a 3% processing fee for all cancellations. No refunds will be allowed after check-in. Some hotels have different cancellation policy. A cancellation fee may be charged if you decide to cancel.

In case of Special Train Journey and peak season hotel bookings a separate cancellation policy is applicable (which would be advised as and when required).

In case you cancel the trip after commencement, refund would be restricted to a limited amount, which too would depend on the amount that we would be able to recover from the hoteliers/contractors we patronize. For unused hotel accommodation, chartered transportation & missed meals etc. we do not bear any responsibility to refund.

Refund

In regard to refund of unused / unutilized services (which are paid for and cancelled in advance) the refund amount would be worked out on the basis of cancellation policy as described above and the money would be accordingly refunded to the person who has made the payment to us. Please note that the refund process may take 2 - 4 weeks due to banking procedures. If the refund is made to the credit card account OR to Bank account, the bank charges would be debited from the refund amount.

Our liabilities & limitations:

Please note that after the finalization of the Tour/ service Cost, if there are any Hike in entrance fees of monuments / museums, Taxes, fuel cost or guide charges - by Govt. of India, the same would be charged as extra.

M/s. Mountain Adventures Tours act only in the capacity of agent for the hotels, airlines, transporters, railways & contractors providing other services & all exchange orders, receipts.

Not included in the tour price unless specified

Airfares, visa and passport costs, Airport departure tax, single supplements, tips to guides, porters, drivers etc., items of a personal nature, alcoholic and soft drinks, phone calls, additional tours, laundry, excess baggage. Costs associated with any delays or postponements outside the direct control of Responsible Adventures.

Note: all meals supplied on trek, while in big cities, B&B only. These info. are detailed in the trip program / dossiers.

Your health and fitness

It is expected all members of the group will be moderately fit and can walk 5 – 8 hrs daily. You should see your dentist and check with your doctor about necessary inoculations, some of which need 2 months to become effective. Pre existing medical conditions must be stated honestly on the Medical Statement & Information Form and returned to Mountain Adventures Company with the Booking Form and deposit.

Cancellation by us

If minimum numbers to operate are not reached, we reserve the right to cancel the tour and advise you of this no later than 28 days before departure. We will refund all payments made to us (minus nominal banking charges) but will not be liable for any claims made by you or for additional costs incurred by you.

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